My remote doesn’t work
Are the batteries weak or flat? Most remotes have a small light that will emit when the button is pressed to show you that the batteries are still charged.

Are other remotes working? If none of the remotes are working there may be a fault within the motor or the electrical system.

Is the door equipped with safety sensors? Ensure nothing is obstructing the safety sensors.


The motor is operating but the door is not moving
Is the chain still attached to the motor? The chain may have slipped off the sprocket caused by a slack or loose chain.

Is the chain or belt moving? The door may be in manual mode and may not be properly engaged with the motor chain and rail. If the chain is not moving, the internal sprocket assembly or the cog may have failed.

Most doors have a manual mode installed to allow the door to be operated in the event of a power failure. The door usually has a pull cord to disengage the door from the motor. Once the operator is finished using the manual mode the door will need to be engaged back to the motor to allow for the motor to operate the door automatically.


The door lifts a little bit and then goes back down
Is there anything obstructing the door? Ensure there are no objects obstructing the door from moving upward.

Can the door be operated manually? If the door is heavy to lift springs may have broken, be fatigued or come loose making the door too heavy for the motor to lift.


When the door is operating it reverses
Is there anything obstructing the door? Ensure there are no objects obstructing the door.

Does the motor beep or the light flash when it reverses? The force settings may be out of adjustment.

Is the door heavy to lift or lower manually? The springs may be incorrectly tensioned.

Is the door rough to operate and moves in a jerking motion when it is reversing? The sprocket assembly may be excessively worn.


The door reaches the ground and then reverses
Is there anything obstructing the door? Ensure there are no objects obstructing the door.

Does the door continue past the correct open/close position? The limits may be out of adjustment.

Is the chain slack? The sprocket assembly may be excessively worn.

Does the motor beep or the light flash when it reverses? The force settings may be out of adjustment.


The door is jammed on a big angle and will not go up or down
Is there anything obstructing the door? Ensure there are no objects obstructing the door.

Is the cable snapped? The cable on one or both sides may have jumped off the cable drum or snapped. The cable drum may have come loose.


The door is stuck in the closed position and will not go up
Is there anything obstructing the door? Ensure there are no objects obstructing the door from moving upward.

Can the door be operated manually? If the door is heavy to lift springs may have broken, be fatigued or come loose making the door too heavy for the motor to lift.

Is the light on the motor illuminated? The motor may not be receiving power.

Is the remote working ok? The remote may be faulty or have a flat battery.


The courtesy light is flashing

The courtesy light is the light that illuminates when the motor is operating.

Does the door continue past the correct open/close position? The limits may be out of adjustment.

Does the motor beep or the light flash when it reverses? The force settings may be out of adjustment.


Door is open and will not close
Is there anything obstructing the door? Ensure there are no objects obstructing the door.

Can the door be operated in manual mode? If the door is heavy to lift or lower the springs may be tensioned incorrectly.

Does the motor beep or the light flash when it you try to operate it? The force settings may be out of adjustment.